Customer Service & FAQs

If you need to get in touch with our customer service team you can email us on help@4tharq.com and we will get back to you as soon as possible. Our customer service hours are 9am-5pm, Monday to Friday. Please allow up to 2 working days for a response. We've also put together some FAQs below, which may help answer your question.

RESTOCKS
All upcoming restocks will be notified on our Instagram page. Follow us on @4tharq and keep an eye on our stories for details - https://www.instagram.com/4tharq/

RETURNS
We really hope that you love your order. However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. We do not offer exchanges. Deliveries are returned at your own cost. Once your return has been received by us, it can take up 5-7 working days for the payment to be returned to your bank account. If you need more information on how to refund an item, see our returns page here https://4tharq.com/pages/returns

DELIVERY
Due to increased demand delivery is currently taking up to 10 working days. Once your order is received by our courier, we cannot make any changes, including delivery address.  If you need more information on delivery, see our delivery page here https://4tharq.com/pages/delivery

ORDER CHANGES
Because we start processing your order as soon as it’s placed, we cannot change the delivery address or the contents of the order. If you want to return any of the items, you are welcome to do so within 28 days of receipt

FAULTY ITEMS 
Faulty items can be replaced within two months of purchase. Proof of purchase will need to be provided, along with evidence of fault. If you have received a faulty item, please contact customer service on help@4tharq.com with the above details.