Customer Service & FAQs

If you need to get in touch with our customer service team you can email us on help@4tharq.com and we will get back to you as soon as possible. Our customer service hours are 9am-5pm, Monday to Friday. Please allow up to 2 working days for a response. We've also put together some FAQs below, which may help answer your question.

RESTOCKS
All upcoming restocks will be notified on our Instagram page. Follow us on @4tharq and keep an eye on our stories for details - https://www.instagram.com/4tharq/

RETURNS
Once your return has been received by us, it can take up 5-7 working days for the payment to be returned to your bank account. If you need more information on how to refund an item, see our returns page here https://4tharq.com/pages/returns

EXCHANGES
Due to stock availability, we don't normally do exchanges. However in some cases, if the stock is available when your return arrives, we can organise this for you. If you are interested in an exchange please include a note with your return to say what you would like to exchange your item for, and we will contact you should this be possible.

DELIVERY
Due to increased demand delivery is currently taking up to 10 working days. Once your order is received by our courier, we cannot make any changes, including delivery address.  If you need more information on delivery, see our delivery page here https://4tharq.com/pages/delivery

ORDER CHANGES
Once an order is placed, we are unable to make any changes including size, colour and personal details etc.. If you made an error when placing your order, please contact customer service on help@4tharq.com to cancel it as soon as possible to ensure it hasn't already been processed. Once the order has been cancelled you can then reorder.

FAULTY ITEMS 
Faulty items can be replaced within two months of purchase. Proof of purchase will need to be provided, along with evidence of fault. If you have received a faulty item, please contact customer service on help@4tharq.com with the above details.